We begin our 2•4•1 FAQ with the obvious answer: never doubt that you deserve the best and if you ever question your purchase —don’t hesitate to e-mail us at Hey@241cosmetics.com.
ABOUT THE 2•4•1 BRAND
Q: What is the meaning behind the name 2•4•1 Cosmetics?
Growing up as twins, strangers would jokingly ask: “Are you guys 2 FOR 1?” The surface response: No, there is no discount when it comes to our self worth, but our mother did have 1 pregnancy that birthed 2 girls. Filed under: 2 for 1.
As we got older the question became deeper for us.
People are fascinated with twins as they naturally draw attention without trying but with attention comes comparisons. People would ask questions like: “Stand next to each other so I can see the difference.” “Who’s the smart twin?" "Who’s the prettier twin?" "When you look in the mirror, can you tell who is who?” This got us thinking: why can’t you have 2 equally powerful attributes in 1?
The answer: You can embrace both.
The 2•4•1 brand is a reflection of our belief that women are both brains and beauty —we don’t have to choose one or the other —we can be both.
Q: How does “2•4•1” apply to the cosmetics industry?
We are a sister-owned cosmetics company that believes beauty products don’t have to be complicated. Makeup is meant to enhance a woman’s beauty, not conceal her imperfections. When you discover what works for you, you'll save time and money.
Q: When are you launching your next products? How can I learn more about 2•4•1 Cosmetics?
Sign up to our e-mail list or add us on Instagram @241cosmetics. Maybe we’ll slide into your DMs with a promo code letting you know when the next product is about to drop! Either way, we’ll definitely keep you posted and looking polished.
Q: Can 2•4•1 Cosmetics repost me?
We love seeing Queens winning! So we’ll DM you first to ask permission because we all know ‘we rise together’ but we must respect privacy! If you agree, we will definitely repost your photo across our social accounts and remind you just how beautiful and powerful you are.
Q. Where are 2•4•1 Cosmetics products manufactured?
2•4•1 Cosmetics products are made in Canada and are cruelty-free, paraben free, hypoallergenic, non-comedogenic and fragrance free! For more information —you can find a list of ingredients under every single product.
Q: What’s the shelf life of all the products?
2•4•1 Cosmetics products do not have a shelf life, as in it will not expire as long as the product has not been open. However, we have a P.O.A. (period after opening), this timeline indicates the months the product will be good for after the product has been opened for the first time.
⦁ Eyeshadow 12 months
⦁ Lipstick & Lip Gloss 2 years
⦁ Liquid liner 9 months
⦁ Gel liner 12 months
Q: How much does shipping cost?
Standard Shipping on orders is $3.95.
Expedited shipping options are available for an additional fee and will be listed at checkout.
Q: How will my order be shipped?
Standard shipping is USPS. Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). You may pay extra for expedited shipping. 2•4•1 Cosmetics does not ship to freight forwarding companies or export agents. Expedited shipping options are also available for an additional fee. These options are listed at check out.
Q: How do I place a return or exchange?
In high school we were cashiers at Wegmans, a supermarket in Upstate, New York. It was there where we saved our hourly paycheck to purchase our favorite beauty brands and learned the value of customer service.
If you’re not satisfied with your 2•4•1 items, we provide an exchange/refund for any product ordered from 241cosmetics.com within 30 days of purchase. Simply, contact us at email@example.com provide order number with the products you'd like to exchange/return and please let us know what you didn’t like and how we can improve our products.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Disclaimer: shipping costs will not be refunded.